PsychAssociates offers a variety of educational, professional development, and consultative programs to meet your diverse needs

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Staff Training

Mental illness is pervasive in long-term care populations. Residents that suffer from dementia, depression, aggression, anxiety, drug and alcohol abuse, and long-standing psychiatric disorders are a constant challenge for caring and hardworking staff. In order to meet the needs of those they serve, it is critical that all staff have a strong informational background regarding mental health issues, as well as effective skills to manage the related behaviors.

PsychAssociates provides a variety of educational and professional development programs that:

  • build confidence in dealing with difficult resident behaviors
  • increase effectiveness
  • enhance interpersonal and communication skills
  • improve stress management
  • improve job satisfaction and retention
  • reduce staff injury and critical incidents
  • decrease rates of rehospitalization

A needs assessment of prospective attendees ensures that training specifically addresses the needs of the intended audience. Programs can be developed in several formats to meet the needs of the different kinds of participants including:

  • staff
  • managers
  • families
  • communities

Workshops focus on:

  • education
  • support
  • skill-building
  • personal and professional development

Training aims to:

  • enhance staff effectiveness through skills training
  • empower staff to achieve their potential
  • increase resident and family satisfaction
  • ensure that the autonomy and dignity of each resident is respected and encouraged
  • inspire staff and build confidence in the ability to successfully manage challenging situations
  • improve staff ability to meet the psychological needs of residents
  • decrease critical incidents, staff injury, resident aggressiveness and other problematic behaviors
  • strengthen team cohesion and support
  • increase staff morale
  • decrease absenteeism

Teaching methods can include:

  • didactic, informational lectures
  • written materials to reinforce presented information
  • skill-based role plays and story examples
  • audience generated problem solving
  • hands-on or field trip experience
  • Interactive and experiential exercises such as ice breakers, point makers, information reinforcers, skill rehearsal and application, stress management skills, and team building

Examples of past trainings and workshops:

  • Person Centered Care
  • Keys to Great Customer Service
  • Managing the Behaviors of Dementia Residents
  • The Psychiatric Patient: Meeting the Challenge
  • Dementia? Depression? Delirium? Delusions?: Telling the Difference and Intervening
  • Understanding Residents with Personality Disorders
  • Aggressiveness, Agitation, Behavioral Disturbances: Causes and Interventions
  • Improving Communication, Problem Solving and Conflict Management Skills
  • Sexuality and Aging
  • Taking Care of the Caregiver: Stress Management and Team Building
  • Different Types of Dementia: Alzheimer's, Vascular, Alcohol/Drug Abuse, AIDs, etc.
  • Cognitive Disorders: Delirium, Head Trauma, Seizures, Parkinson's, Developmental Disabilities, etc.
  • Psychotic and Mood Disorders: Schizophrenia, Depression, Anxiety, Bipolar, etc.
  • Personality Disorders: Narcissism, Antisocial, Borderline, Histrionic, Obsessive-Compulsive, etc.
  • Adjustment Disorders: Pain Management, Coping with Loss, Aging, Nursing Home setting, etc.
  • Substance Abuse Disorders, Emotional Issues, and Behavioral Disordrs
  • Family Dynamics and Dysfunction
  • Communication Skills: Active and Empathic Listening and Body Language
  • Appropriate, Assertive Communication Skills
  • What To Say and How To Respond: Problem Solving and Conflict Management
  • Behavioral Assessment, Intervention, and Prevention
  • Special Interventions for Particular Behaviors
  • Cognitive Coping Skills for Management of Challenging Situations
  • Communicating Tolerance, Empathy, Compassion, and Understanding
  • Team Building and Stress Management Skills
  • Burnout vs. Stress vs. Meeting the Challenge
  • Behavioral and Cognitive Coping Skills
  • Peer Support and Building Your Team

  • 12-week and 24-week training course with supervisory follow-up
  • Full or half day workshops
  • Staff inservices (45 or 60 minutes, presented to each shift)
  • Train-the-Trainer models with follow-up supervision
  • Single unit training with attendees from all shifts for cross shift team building, treatment planning, and problem solving
  • Case-centered and unit-based training
  • Interdisciplinary training
  • Single department training 
  • Special in-advance pre-training for administrators to solicit input and ensure buy-in
  • Training for managers, department heads, and supervisors to reinforce staff training

Leadership Consultation

PsychAssociates can help with: 

  • DOH survey preparation to improve outcomes
  • addressing survey issues and assisting with plans of correction
  • real-time, expert statistical analysis of your facility's Minimum Data Set (MDS)
  • training to measurably improve your accuracy in capturing MDS mood and behavioral elements
  • design and implementation of assessment and program improvements, as indicated by long-term care quality reporting measures
  • organizational and leadership consultation for key personnel

A number of Isabella staff came to me and said ‘Everybody should go to the PsychAssociates Group’s trainings. The teacher is dynamic and wonderful.’ These trainings help the staff feel better about their jobs. It has really changed the way they do their work.

Marilyn Howard, Director of Education, Isabella Geriatric Center